It is the policy of Miami-Cast to rovide consistent conformance to our customer's expectations. It is this customer-driven policy that provides the impetus for continuous improvement in our products and services.
As a small metalcaster, we have a big advantage over larger shops. Corrective action requested by a customer takes much less time to reach the shop floor. All employees are responsible for meeting customer requirements by identifying, reporting, and resolving problems in order that we may improve our relationship with the customer and contribute positively towards the customer's and Miami-Cast's profitability.
Miami-Cast, Inc. endorses the concepts of continuous quality improvement and total quality management which stress an integrated business management approach to quality. This approach emphasizes that quality is the responsibility of every employee.